Build Your AI
Support Agent
That Never Sleeps

Choose Your Agent's Gender

Select a male or female identity for your support agent. This determines the voice your customers will hear on phone calls, widget conversations, and meetings. The gender choice shapes which natural voice options are available — male or female — in 145+ languages with native pronunciation.

Name Your Support Agent

Give your support agent a real name. When a customer opens a chat, calls your support line, or receives a follow-up message, they'll see this name. It appears in chat greetings, email signatures, voicemail messages, and ticket responses.

A named agent creates trust. "Hi, I'm Maya from TechFlow Support — how can I help you today?" feels personal and reassuring, even though the customer is speaking with AI.

Enter Your Company Name & Website

Your company name becomes part of every support interaction — chat headers, email signatures, call introductions, and ticket responses. Customers always know exactly who they're getting help from.

Your website URL triggers the AI's deep learning process. The system crawls your entire web presence to build comprehensive product knowledge — so your support agent can answer questions about features, pricing, policies, and technical details from day one.

Automatic Product Knowledge Gathering

This is where the support agent's deep expertise begins. When you provide your website, the AI launches a maximum-breadth intelligence sweep — far beyond simple web scraping.

The system collects everything a support agent would need to know:

• Every page on your website — product features, specifications, pricing tiers, service descriptions
• Help documentation, FAQs, knowledge base articles, and troubleshooting guides
• Terms of service, refund policies, SLA details, and warranty information
• Company information — team, office hours, contact details, support channels
• Customer reviews and common complaints from G2, Capterra, Trustpilot
• Social media mentions and common questions asked by users online
• Technical documentation, API references, integration guides
• Blog posts, release notes, and product update announcements

All of this is synthesized into a structured knowledge base. When a customer asks "How do I reset my password?" or "What's your refund policy?" — your agent has the answer instantly, sourced from your own verified information.

Upload Support Documentation

For the deepest level of product expertise, upload your internal support materials directly. Technical manuals, troubleshooting flowcharts, internal knowledge base exports, product specifications, configuration guides, error code references — anything your human support team uses daily.

The more documentation you provide, the more accurately your AI agent can diagnose issues and deliver precise solutions — reducing escalations and improving first-contact resolution rates.

Enable Automatic Knowledge Updates

Products change. New features ship, policies update, bugs get fixed. When you enable automatic updates, your support agent periodically re-scans all information sources to stay aligned with your current product state.

Choose your update frequency:

• Weekly — ideal for SaaS products with frequent releases, or when support issues change often
• Monthly — recommended for most businesses with regular product updates
• Quarterly — suitable for stable, mature products with infrequent changes

Support Character & Script Generation

The support agent's personality is specifically tuned for customer service. Unlike sales agents with four distinct characters, the support agent is built around empathy, patience, and precision. Its scripts follow the structured support workflow: greet, identify the issue, diagnose, resolve, confirm, and follow up.

The generated scripts cover:

• Opening greetings and customer identification
• Problem qualification and clarifying questions
• Solution delivery for common issues
• Escalation handling when issues exceed AI scope
• Satisfaction confirmation and closing
• Follow-up messages after resolution

Add Support Channels

Connect the communication channels where your customers expect to reach support. Each connection type opens a new way for your AI to receive, handle, and resolve customer issues.