AI support agent
An AI support agent that answers every customer in seconds
It knows your products, policies and how-to guides, solves the common questions on its own, stays calm with upset customers and hands the complex cases to your team with a clear summary. Day and night, by text or voice.
- Live in about 10 minutes
- From $30 per month
- Text and voice
The real Vendo AI widget, running here in demo mode: it opens, the visitor writes, Sophie answers, then talks by voice.
The Vendo AI support agent is a patient, always-on member of your support team. It answers strictly from your website, documents and policies, follows an 8-stage support playbook from identifying the issue to the follow-up, shows guides and contact options as buttons and never tries to sell. When a case needs a person, it collects the details and passes the conversation to your team.
One full conversation
Watch Sophie follow the 8-stage script
Every support agent works from a script it writes for your business: eight stages, the same structure in every channel. On the left you see the stage, in the middle the conversation, on the right what the agent writes down for your team.
Script stage
- 1Greeting
- 2Understanding the issue
- 3Troubleshooting
- 4Verification
- 5Guides & resources
- 6Escalation
- 7Closing
- 8Follow-up
Captured for your team
Where it works
One agent, seven channels
Connect the same support agent wherever your customers reach you. It keeps one memory of your business everywhere, and each channel has its own settings, voice and analytics. Pick a channel to see how Sophie works there.
Website widget. Answers delivery, returns and how-to questions on every page of your site.
How the website widget worksWebsite button. A “Get help” button in your help center or account area opens the agent.
How the website button worksSlide presenter. Walks new customers through setup or onboarding slides and answers questions.
How the slide presenter worksGoogle Meet. Runs onboarding calls and training sessions for new customers in Google Meet.
How the google meet worksTelegram bot. Handles support requests in your Telegram bot, with buttons for common answers.
How the telegram bot worksVoice calls. Answers your support phone line, no queue and no hold music.
How the voice calls worksWhatsApp. Sends return labels, guides and links on your business WhatsApp.
How the whatsapp worksInstead of waiting for a person
What changes when Sophie answers
The agent holds the whole conversation on its own: it listens, asks, explains and acts. Your team steps in only where a person really adds value.
| A person on your team | Vendo AI support agent | |
|---|---|---|
| Availability | Shifts and weekends cost extra | Every hour, every day, every time zone |
| First reply | Queue of minutes to hours | Seconds, on every channel |
| Tone with upset customers | Depends on the day | Always patient, calm and polite |
| Languages | The ones your team speaks | 145+, switches to the customer’s language |
| Knows every policy | After training, and policies change | Always the latest, from your website and documents |
| Cost per conversation | Salary, shifts and turnover | 1 credit per chat reply, 14 per voice minute |
| Hand-off to your team | Notes are often missing | Summary, contact and the full conversation |
The support agent never tries to sell. It answers from your knowledge only and passes the case to a person when the customer asks for one or the fix needs your team.
What it knows
Trained on your business, not the internet
The agent answers from three sources you control. It never invents prices or contacts: if something is not in its knowledge, it says so and offers your team instead.
Reads your site in a minute
It writes up to 10,000 words about your offer, prices and team. Re-reads on a schedule so it stays current.
- Reading your website and offerdone
- Finding your teamdone
- Collecting contactsdone
- Reading prices and offersdone
Learns from your files
Add price lists, policies, presentations and guides. The agent uses them in every answer.
Shows them as buttons
Booking link, phone, email, WhatsApp, Telegram and up to 10 links of your own appear as buttons when they help.
Support agent
Hands over like a good colleague
When a case needs a person, the agent says so honestly, collects the email or phone with an input field, writes a short summary and passes the conversation to your team in the CRM. The customer never has to repeat themselves.
Setup
Live in about ten minutes
No code beyond one line for the website widget. The agent does the reading and writing; you check and adjust.
Choose the agent
Pick the support agent, give it a name, a face and a voice.
Let it read your company
Enter your website. In about a minute the agent learns your offer, prices, team and contacts. Add documents if you like.
Get the script
Choose a tone: professional, friendly, expert or consultative. The agent writes its 8-stage script in your language; edit any stage.
Connect the channels
Add the website widget with one line of code, then phone, Google Meet, Telegram, WhatsApp or a presentation.
Who uses it
Built for real businesses
The same agent adapts to any industry, because it learns from your own website and documents.
Three types of agents
Sales, support or information
All three use the same knowledge, the same seven channels and the same credit balance. They differ in goal, script and character. Many teams run two or three side by side.
- Goal
- Turn visitors into customers and meetings
- Character
- Confident and proactive, always moves to the next step
- Best for
- SaaS, real estate, agencies, high-ticket services
- Goal
- Answer customers and solve their issues
- Character
- Patient and calm, hands complex cases to your team
- Best for
- E-commerce, hospitality, services, subscriptions
- Goal
- Explain products, services and programs
- Character
- Clear and friendly, no pressure to buy
- Best for
- Education, consulting, presentations, onboarding
FAQ
AI support agent: questions
What is an AI customer support agent?
An AI customer support agent answers your customers’ questions automatically, by text or voice, using your own help content and policies. The Vendo AI support agent works on your website, phone, Telegram and WhatsApp 24/7, solves common issues on its own and hands complex cases to your team.
Does it only answer from my information?
Yes. It answers from your website, documents and policies, which it reads when you create it and can re-read on a schedule. If something is not in your knowledge, it says so and offers your team’s contacts instead of guessing.
What happens when a customer needs a human?
The agent tells the customer it will pass the case on, asks for an email or phone with an input field, and sends the conversation with a summary to your team. Contacts and conversations land in your CRM.
Can it handle phone calls?
Yes. Connect a phone number and the agent answers your support line with a natural voice, in the caller’s language. Every call is recorded and transcribed for your team.
Will the support agent try to sell?
No. Support agents follow a support playbook and never try to sell. If you also need sales, create a separate sales agent; both use the same credit balance.
How much does it cost?
Agent plans start at $30 per month for 4,000 credits and one agent. A chat reply costs 1 credit and a voice minute 14 credits, so a typical text conversation costs a few cents.
Create your support agent today
Give it your website, choose a tone and connect your first channel. Plans from $30 per month, one credit balance for agents, Vendo SDR and CRM. See pricing.
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