Why Hotels Lose Direct Bookings
Guests message at midnight from a different time zone and get no reply until the morning shift.
Front desk cannot sell while checking guests in and out at the same time.
Group and corporate block inquiries need fast, detailed proposals.
Every unanswered direct inquiry becomes an OTA booking (and a 15-20% commission).
Upsell opportunities (room upgrades, late checkout, packages) never get mentioned.
How Vendo AI Works for Hotels
Upload room types, rates, packages, and amenities into the knowledge base.
AI creates scripts for each guest segment (leisure, corporate, groups).
AI responds instantly to inquiries across every channel.
Interactive presentation of rooms and packages tailored to the guest’s request.
AI assists with booking and suggests upsells naturally in conversation.
Follow-up with guests who have not decided yet.
What Gets Automated
Direct Booking Inquiries
Instant response to direct inquiries instead of losing them to OTAs.
Room & Package Matching
Matching the right room and package to guest budget and needs.
Group/Corporate RFPs
Fast proposals for group and corporate blocks.
Upsell at Booking
Natural upsell offers for room upgrades and add-ons.
Guest Follow-up
Follow-up with guests who have not booked yet.
OTA-to-Direct Tracking
Analytics on how many bookings shifted from OTA to direct.
