Email & Outreach Policy

Last updated February 2, 2026

Introduction

This Email & Outreach Policy describes how Vendo AI LTD ("Vendo AI", "we", "us", or "our") conducts business outreach communications through our Autonomous AI Sales System. We are committed to responsible, compliant, and ethical outreach practices.

This policy applies to all communications sent through the Vendo AI platform, including emails, AI-powered voice calls, SMS messages, and messaging via platforms such as WhatsApp Business, Telegram, and LinkedIn.

Company Information:
Vendo AI LTD
Company Number: 15081711
Fourth Floor, 4-8 Ludgate Circus
London, United Kingdom, EC4M 7LF
Email: info@vendo-ai.com

Our Anti-Spam Commitment

Vendo AI is NOT a spam tool. We are fundamentally opposed to unsolicited bulk messaging and take active measures to prevent misuse of our platform.

What Makes Us Different:

Personalization: Every message sent through Vendo AI is uniquely generated and personalized based on the recipient's business context, industry, and role
Targeting: We only facilitate communications to relevant business contacts, not mass distribution lists
Compliance-First: Our platform is built with compliance controls that enforce opt-out handling, suppression list management, and regulatory requirements
Quality Over Quantity: Our AI focuses on meaningful business conversations, not volume-based spam

Data Sources & Collection

Our business database contains information on 4M+ verified businesses worldwide. All data is collected ethically and legally:

Where We Obtain Business Data:

Public Company Websites: Contact information voluntarily published in "Contact Us" sections, team pages, and footer information
Business Directories: Professional directories, industry associations, and chamber of commerce listings
Professional Networks: Publicly available business profiles on LinkedIn and similar platforms
Government Registries: Publicly accessible company registration databases
Licensed Data Providers: Reputable third-party business data providers who comply with data protection laws

What Data We Collect:

Corporate email addresses (e.g., info@company.com, sales@company.com, firstname.lastname@company.com)
Business phone numbers (main lines, direct dial numbers)
Company names and trading names
Business addresses
Industry classification and company size
Job titles and professional roles
Company website URLs

What We Do NOT Collect:

Personal email addresses (gmail.com, yahoo.com, hotmail.com, etc.)
Personal mobile phone numbers
Home addresses
Sensitive personal information
Data from private sources or behind authentication walls

Communication Channels

Vendo AI enables outreach through multiple channels, each with specific compliance requirements:

Email Communications

Sent only to corporate/business email addresses
Every email includes: clear sender identification, valid physical address, and one-click unsubscribe link
Subject lines accurately reflect message content (no deceptive subjects)
Compliant with CAN-SPAM, GDPR, PECR, and CASL requirements

AI Voice Calls

Calls are made only to business phone numbers during appropriate business hours
AI Skilled Workers identify themselves as artificial intelligence at the start of calls
Respect for do-not-call registries and suppression lists
Immediate opt-out available by voice command

Messaging Platforms (WhatsApp Business, Telegram, LinkedIn)

Messages comply with each platform's terms of service and business messaging policies
Sent through official business APIs where available
Clear business identification in all messages
Easy opt-out mechanism included

SMS/Text Messages

Sent only where permitted by local law
Business mobile numbers only
TCPA compliant (for US recipients)
STOP keyword opt-out support

Regulatory Compliance

Vendo AI is designed to comply with major international regulations governing business communications:

CAN-SPAM Act (United States)

Accurate header information (From, To, Reply-To)
Non-deceptive subject lines
Clear identification as advertisement where required
Valid physical postal address in every email
Opt-out mechanism honored within 10 business days

GDPR & PECR (European Union & United Kingdom)

B2B communications based on Legitimate Interest (Article 6(1)(f))
Legitimate Interest Assessment (LIA) conducted and documented
Clear identification of sender and purpose
Simple opt-out mechanism
Data subject rights honored (access, erasure, objection)

CASL (Canada)

Compliance with Canadian Anti-Spam Legislation requirements
Sender identification and contact information
Functioning unsubscribe mechanism

TCPA (United States - Telephone)

Compliance with Telephone Consumer Protection Act for voice calls and SMS
Respect for National Do Not Call Registry
Calling hours restrictions observed

How to Opt Out / Unsubscribe

We respect your right to control the communications you receive. You can opt out at any time through any of the following methods:

Email Communications

Unsubscribe Link: Click the unsubscribe link at the bottom of any email
Reply: Reply with "UNSUBSCRIBE" or "STOP"
Email Us: Send a request to unsubscribe@vendo-ai.com

Voice Calls

During Call: Say "remove me from your list" or "do not call again"
After Call: Email unsubscribe@vendo-ai.com with your phone number

SMS/Text Messages

Reply: Reply with "STOP", "UNSUBSCRIBE", "CANCEL", or "END"

Other Messaging Platforms

Reply: Reply with "STOP" or "UNSUBSCRIBE"
Platform Controls: Use the platform's built-in blocking/reporting features

Processing Time:

Email opt-outs: Processed within 24 hours (required maximum: 10 business days)
Phone/SMS opt-outs: Processed immediately
All opt-outs: Contact permanently added to our suppression list

Your Rights

If you have received a communication through the Vendo AI platform, you have the following rights:

Right to Opt Out: Stop receiving communications at any time
Right to Access: Request information about what data we hold about you
Right to Rectification: Request correction of inaccurate data
Right to Erasure: Request deletion of your data from our systems
Right to Object: Object to processing of your data for outreach purposes
Right to Complain: Lodge a complaint with your local data protection authority

To exercise any of these rights, contact us at privacy@vendo-ai.com.

We will respond to all legitimate requests within 30 days.

User Responsibilities

If you are a Vendo AI user conducting outreach campaigns, you are responsible for:

Ensuring your campaigns comply with all applicable laws and regulations
Only targeting appropriate business contacts relevant to your offer
Maintaining your own suppression lists in addition to our platform-level lists
Providing accurate sender information and identification
Honoring opt-out requests promptly
Not using our platform for spam, fraud, or deceptive practices

Violation of these responsibilities may result in account suspension or termination. See our Terms of Service for details.

Abuse Reporting

If you believe you have received a communication that violates this policy or applicable laws, please report it to us:

Email: abuse@vendo-ai.com

Please include:

A copy of the communication you received
The date and time you received it
The contact method used (email, phone, SMS, etc.)
Your concerns about the communication

We investigate all abuse reports and take appropriate action against users who violate our policies.

Contact Information

For questions about this policy or our outreach practices:

General Inquiries: info@vendo-ai.com
Unsubscribe/Opt-Out: unsubscribe@vendo-ai.com
Privacy Requests: privacy@vendo-ai.com
Abuse Reports: abuse@vendo-ai.com

Postal Address:
Vendo AI LTD
Fourth Floor, 4-8 Ludgate Circus
London, United Kingdom, EC4M 7LF

For UK residents, you have the right to make a complaint to the Information Commissioner's Office (ICO): www.ico.org.uk