How is the Information Agent different from the Sales and Support agents?

The Information Agent is designed purely to deliver product knowledge — it never tries to sell, create urgency, or resolve technical issues. It answers questions about products, features, specifications, pricing, and policies clearly and accurately. The Sales Agent focuses on persuasion and closing deals, while the Support Agent focuses on diagnosing and resolving customer problems.

What types of businesses benefit most from the Information Agent?

E-commerce stores, SaaS platforms, real estate listings, auto dealerships, educational institutions, hotels, and any business where visitors need detailed product information before making a decision. It replaces static FAQ pages with dynamic, conversational knowledge delivery.

Can the Information Agent connect to live inventory or pricing systems?

Yes. Custom integrations with live inventory systems, dynamic pricing engines, CRM platforms, order tracking APIs, and external databases are available on Enterprise plans. Contact the Vendo AI technical team to scope your integration.

Your AI Product
Knowledge Expert
Available Around the Clock

Name: AI Agent for Information — Vendo AI
Brand: Vendo AI
Rating: 4.8 (47 reviews)

Create an AI information agent that delivers accurate, detailed answers about your products and services — without selling, without guessing. Pure product knowledge, instantly accessible to every visitor, in 145+ languages.

Create Information Agent

Three Agents, Three Purposes

Information — Not Sales, Not Support

Vendo AI offers three distinct agent types. Each one is purpose-built for a specific role. The Information Agent is designed purely to inform — nothing more, nothing less.

Sales Agent

Persuades and closes deals
Creates urgency, handles objections
Proactive outreach campaigns
Books meetings, follows up
Revenue-driven scripts

Support Agent

Resolves customer problems
Diagnoses issues, delivers fixes
Escalates unresolved cases
Follows support workflow
Issue-resolution scripts

Information Agent

Delivers product knowledge on demand
Explains features, specs, pricing clearly
Guides visitors through catalogs
Never pushes, never persuades
Pure information delivery scripts

Ideal Use Cases

Where the Information Agent Excels

Any business where visitors need fast, accurate product details before making a decision. The agent replaces static FAQ pages with dynamic, conversational knowledge delivery.

E-Commerce Stores

Visitors ask about product dimensions, materials, compatibility, shipping times, and return policies. The agent answers instantly from your catalog data — no waiting for a human response.

SaaS Platforms

Prospects want to understand feature differences between plans, API capabilities, integration options, and data limits. The agent explains every detail clearly and accurately.

Real Estate Listings

Buyers ask about property square footage, neighborhood details, pricing history, and available amenities. The agent provides every data point without any sales pressure.

Educational Institutions

Students and parents want to know about programs, admission requirements, tuition, schedules, and campus facilities. The agent guides them through the complete catalog of information.

Auto Dealerships

Customers ask about engine specifications, trim levels, available colors, financing options, and warranty coverage. The agent delivers detailed technical information conversationally.

Hotels & Travel

Guests want room types, amenities, check-in times, local attractions, and package details. The agent answers every question without pressure to book.

Information Delivery Flow

How the Information Script Works

The Information Agent follows a structured conversation flow designed to understand what the visitor needs and deliver the right information as efficiently as possible.

Greet & Identify

Welcomes the visitor, asks what they are looking for

Clarify the Need

Narrows down the exact product, feature, or detail the visitor needs

Deliver Information

Provides clear, structured answers sourced from your product data

Offer More

Asks if the visitor has other questions, provides related information

No pressure, no persuasion: The Information Agent never tries to close a deal, create urgency, or push the visitor toward a purchase. It simply provides the facts — clearly, accurately, and in whatever language the visitor prefers. If the visitor decides to buy, that decision comes from being well-informed, not from being sold to.

Step-by-Step Setup

Building Your Information Agent

The same powerful creation process as Sales and Support agents — but every element is configured for pure information delivery.

Choose Your Agent's Identity

Select a gender and voice for your information agent. This determines how visitors hear your agent on the website widget, phone calls, and video meetings. Male and female voice options are available, each with natural pronunciation in 145+ languages.

For information agents: Choose a voice that sounds knowledgeable and clear. Your agent is the voice of your product catalog — clarity and approachability matter more than energy or charisma.

Name Your Information Agent

Give your agent a name that visitors will see across every channel — chat greetings, voice introductions, email responses. The name appears wherever your agent interacts with people seeking information about your products.

Think of it as naming your digital product specialist. "Hi, I'm Alex, your product information assistant at [Company]. What would you like to know?" — clear, professional, and immediately establishes the agent's informational role.

Company Name & Website

Enter your company name and website URL. The company name appears in every interaction, reinforcing your brand. The website URL triggers the AI's comprehensive product knowledge extraction.

For information agents, the website crawl is especially important — the AI needs to understand every product, every specification, every pricing tier, and every policy to answer visitor questions accurately.

Deep Product Knowledge Extraction

The AI performs a thorough sweep of your entire online presence to build the most complete product knowledge base possible:

Product pages — names, descriptions, features, specifications, images, categories
Pricing tables — plans, tiers, discounts, currency options, credit systems
Shipping and delivery policies — timelines, costs, international availability
Return and warranty policies — conditions, timeframes, processes
Technical documentation — system requirements, compatibility, API specs
Comparison tables — feature differences between products or plans
Customer reviews — common praises and concerns from third-party platforms
Company details — history, team, locations, certifications, partnerships

The depth advantage: When a visitor asks "Does this laptop have Thunderbolt 4?" or "Can I return this after 60 days?" — your agent has the exact answer, sourced directly from your product data. No guessing, no hallucination, no "let me get back to you."

Upload Product Catalogs & Documents

For the most comprehensive product knowledge, upload your internal documentation. Product catalogs with full specifications, inventory spreadsheets, detailed technical manuals, size guides, compatibility matrices — everything a product expert would reference when answering customer questions.

This is especially valuable for e-commerce stores with hundreds or thousands of SKUs. Upload your entire product database and the AI agent becomes an instant expert on every item in your catalog.

Formats accepted: PDF, DOCX, TXT, CSV, and more. Upload product catalogs, spec sheets, pricing matrices, inventory lists — the more data you provide, the more knowledgeable your agent becomes.

Automatic Knowledge Refresh

Products change — new items arrive, prices adjust, stock levels shift, specifications update. Enable automatic knowledge refresh so your agent always has the latest information.

Weekly — recommended for e-commerce with frequent inventory changes and new arrivals
Monthly — suitable for most product catalogs with regular updates
Quarterly — for stable product lines with rare changes

Always accurate: A visitor asking about product availability or pricing will always get the current answer — not information from three months ago.

Information Delivery Scripts

The AI generates scripts specifically designed for information delivery — not persuasion, not troubleshooting. The scripts focus on clear, structured presentation of product details:

Welcome greetings that establish the agent's informational role
Clarification questions to understand exactly what the visitor needs
Product detail responses — features, specs, comparisons, pricing
Cross-reference responses — "If you're interested in X, you might also want to know about Y"
Polite handoff scripts when a visitor needs human assistance

Review every script: The AI builds scripts from your product data. Review them to ensure accuracy — verify that product names, specifications, prices, and policies are correct. Your agent will only be as accurate as the information it's given.

Add Communication Channels

Connect the channels where visitors will ask questions about your products. For information agents, the website widget is the most critical channel — it lets visitors get answers without leaving the product page they're browsing.

Communication Channels

Where Visitors Find Your Information Agent

Every channel your agent operates on is a new way for visitors to access your product knowledge.

Website Widget

The primary channel for information agents. Visitors ask questions directly on product pages and get instant answers. Voice and text chat, contextual awareness of which page the visitor is on.

Phone Line

Visitors call and ask product questions by voice. The agent explains features, reads specifications, compares options, and directs callers to relevant pages — all in natural, conversational speech.

Customers message your WhatsApp number with product questions. The agent responds with detailed information, shares product images and documents, and answers follow-up questions instantly.

Connect a Telegram bot for instant product information delivery. Fast responses with rich formatting, inline buttons for quick navigation between products, and media sharing capabilities.

Google Meet

For visitors who want a visual product walkthrough. The agent joins a Google Meet call, shares product presentations, demonstrates features visually, and answers questions in real time.

Zoom

Same visual product demonstration capabilities on Zoom. Screen sharing, product walkthroughs, specification comparisons — all delivered by AI with natural voice narration.

Product Presentations

The agent creates interactive slide presentations about your products — feature breakdowns, comparison charts, specification tables. Delivered with voice narration and real-time Q&A.

Website Buttons

Place "Ask About This Product" buttons on any page. Each button triggers the information agent with context about which product the visitor is viewing — instant, contextual answers.

Advanced Capabilities

Deep Customization & External Data Connections

The standard Information Agent works with your website and uploaded documents. For businesses that need live data from external systems, our technical team builds custom integrations.

Standard (Self-Service)

Website crawling and social monitoring
Document upload — catalogs, spec sheets, guides
Automatic knowledge refresh scheduling
Information delivery script customization
Multi-channel deployment
145+ languages

Custom Integrations (Contact Us)

Live inventory — real-time stock levels from your warehouse system
Dynamic pricing — connect to pricing engines for up-to-the-minute quotes
Order tracking — pull shipment status from logistics APIs
CRM data — personalize responses based on customer history
Product configurators — build custom product combinations
External databases — connect to any API or data source

Request custom integration: Email support@vendo-ai.com or visit the Support page with a description of what external data your agent needs. Custom integrations are available on Enterprise plans and typically delivered within 1–2 weeks.

Give Every Visitor a Product Expert

Instant, accurate product information in 145+ languages. 24/7 availability.
No coding. Setup in under 10 minutes. From $99/month.